Friday, April 28, 2017
Did I Do The Right Thing?
Let me get to the point of the matter, yesterday I had a repairman scheduled to take care of a broken appliance.
Luckily, it was still under warranty, but here's the down side of the problem I just couldn't call a local repairman it had to be someone that handled warranty problems. This meant He, the repairman, would be coming out of South Carolina, hours away, to fix the problem. How cost effective could this be for them? But, not my worry right? He, the repairman was scheduled to arrive somewhere between 10am and 4pm. OK there goes my off day! I waited, waited, and waited knowing full well it was to be between 10am and 4pm and it was only 11am, but one of my flaws in life is having to wait on anyone when I'm ready to go or get it over with. At 1:30 pm the truck pulls up, the guy gets out, puts out the little orange cones at the front and back of his van, opens the back of the van, gets out a tool pouch attaches it around his waist and a clipboard and heads to the door. I'm watching all this from the camera monitor inside and open the door before he has a chance at ringing the bell. We make the customary exchange, shake hands, and he follows me inside. We make idle chit chat; how was his drive, the approaching summer, all as he goes about his business checking things out. I'm standing there looking over his shoulder as if I was a repairman trainee, knowing full well, I probably was getting on his nerves by micromanaging.
However, curiosity is another one of my flaws, what is broken, why is it broken, does it happen often with this make and model and so on? A recall part, he says. Well, why didn't I get a notification, oh, just waiting to see how many breaks, huh? To replace the recall part took all of thirty minutes from start to finish. His total travel time around 6 hours, still hard to fathom the economic side of this.
Matt, the repairman, was OK with this, he got paid by the hour, enjoyed driving, and didn't have to wear a required uniform which was a good thing according to him. Matt was 35-40 if I had to guess, came wearing a pair of cargo shorts which showed his muscular hairy legs - nicely tanned, nice hairy legs, needed mentioning again, a tattoo stamped on his right leg between his ankle and calf, a pullover shirt, sported a baseball cap and a short goatee with a touch of grey. Yes, I was very observant. And, yes I was also glad he didn't have to wear a required uniform.
Here is where it gets interesting.
Remember, my radar hasn't been calibrated in a long while but I got the feeling there was something else on Matt's mind. After the job he came sat down and we continue to chat about nothing as he filled out the paperwork and had me sign it. Then came this question, are there anything else you need me to help you with, he said. Anything at all? To say I wasn't caught off guard would be an under-statement and I could have easily read something into this, but before I could gather my wits and respond, he asked if he could use the restroom. Sure, it's through the door, down the hall first door to the right is all I said. Matt walks down the hall and Dumb Dora is standing there contemplating should I or should I not make the next move. In just a minute, Matt returns and I promise you the cargo pants are a little tighter in the front as he returns and says, well if you don't have any laundry you need help with, I'll be on my way. Well, what does Dumb Dora say --- I guess not but thank- you for fixing the dishwasher and have a safe drive back home!